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Conditions of use of the site and services of the ADV Voyages et Services agency

Terms of Use for ADV Travel and Services

Cancellation and Refund Policy of ADV Travel and Services

At ADV Travel and Services, we understand that travel plans can change and we strive to be as flexible as possible. This policy is intended to inform you of our cancellation and refund conditions.

  1. Cancellation by the Client

  • More than 15 days before departure: Clients who cancel their excursion more than 15 days before the scheduled departure date will be able to receive a full refund, except for the non-refundable service fees specified at the time of booking.

  • Between 7 and 15 days before departure: Clients who cancel their trip between 7 and 15 days before the scheduled departure date will be eligible for a refund of 50% of the total cost of the excursion, excluding non-refundable service fees.

  • Less than 7 days before departure: No refund will be given for cancellations made less than 7 days before the scheduled departure date.

  1. Cancellation by ADV Travel and Services

  • In the unlikely event that ADV Travel and Services must cancel a trip for reasons beyond its control (e.g., extreme weather conditions, political instability), clients will have the choice between a full refund or rescheduling their trip to a new date.

  1. Refunds

  • Refunds will be processed within 15 days following the approval of the cancellation request. Refunds will be made using the original payment method used at the time of booking.

  1. Exceptions

  • No refund will be granted for unused services or partial absences during the trip. Certain bookings (e.g., flight tickets, non-refundable hotel reservations) may be subject to specific cancellation policies that do not allow for a refund.

Contact Us

  • For any cancellation or modification requests, please contact us at advvoyages@gmail.com. We are here to help you manage your travel plans as smoothly as possible.

Limitation of Liability Clause

  • We strive to provide you with exceptional travel experiences. However, it is important to note that ADV Travel and Services acts as an intermediary between you and various travel service providers (e.g., airlines, hotels, car rental companies, etc.). Consequently, we cannot be held responsible for:

Third-Party Service Providers

  • Losses, damages, accidents, delays, or irregularities that may be caused by defects in any vehicle or other means of transport, or by errors or failures of any company or person engaged in conducting travel arrangements.

Force Majeure

  • Delays or changes in schedules, overbookings, defects in any vehicle or other means of transport, dangers, illnesses, epidemics, pandemics, unfavorable weather conditions, strikes, wars, blockades, insurrections, terrorist acts, border closures, government acts, or any other event beyond our direct control.

Travel Advice and Vaccinations

  • It is your responsibility to ensure that you have the necessary travel documents (passports, visas, travel permits) and that you follow health advice (vaccinations, sanitary precautions) before departure.

Service Modifications

  • Any modification or enhancement of the travel services offered on our site that is made by service providers.

Website Information

  • Errors or inaccuracies in the information provided on the website, although we strive to ensure that all information is accurate and up-to-date.

  • We recommend that you take out adequate travel insurance to cover these risks.

Copyright and Intellectual Property

Website Content

  • The content of this site, including text, graphics, logos, icons, images, audio clips, and software, is the property of ADV Travel and Services or its content providers and is protected by international copyright laws. Any unauthorized use of our site's material may violate copyright laws, trademarks, and other applicable laws.

Trademarks

  • The trademarks, logos, and service names displayed on this site are registered or unregistered trademarks of ADV Travel and Services and/or third parties. No content on this site should be construed as granting, implicitly, by estoppel, or otherwise, a license or right to use any trademark displayed on the site without the written permission of ADV Travel and Services or the third party that may own the trademarks.

License and Site Access

  • ADV Travel and Services grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, without our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

Authorized Use

Any other use, including reproduction, modification, distribution, transmission, re-publication, display, or performance of the content of this site is strictly prohibited without the prior written permission of ADV Voyages et Services.

Third-Party Intellectual Property Rights

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

Terms of Use of the ADV Voyages et Services Website

Acceptance of Terms

By accessing or using the ADV Voyages et Services website, you agree to comply with these terms of use and all applicable laws and regulations. If you do not accept these terms, please do not use this site.

Lawful Use

The ADV Voyages et Services site is intended for personal, non-commercial use. You agree not to use this site for illegal purposes or those prohibited by these terms, including, without limitation, the publication or transmission of any illegal, threatening, defamatory, obscene, pornographic material, or any material that infringes on the intellectual property rights of third parties.

User Accounts

If you create a user account on our site, you are responsible for maintaining the confidentiality of your credentials and restricting access to your computer, and you accept responsibility for all activities that occur under your account or password.

Content Ownership

The content published on this site is the exclusive property of ADV Voyages et Services or its content providers. It is protected by copyright and international conventions. The content may not be copied, reproduced, republished, downloaded, posted, transmitted, or distributed in any way.

User Conduct

You agree not to send or transmit any material through the ADV Voyages et Services site that violates or infringes upon the rights of others, that is illegal, threatening, abusive, defamatory, invades privacy, vulgar, obscene, or is otherwise objectionable.

Modification of Service or Terms of Use

ADV Voyages et Services reserves the right to modify or discontinue the service, temporarily or permanently, with or without notice, and is not liable to you or any third party for any modification, suspension, or interruption of service. Furthermore, ADV Voyages et Services may revise these terms of use at any time by updating this posting.

Limitation of Liability

Use of the ADV Voyages et Services site is at your sole risk. All materials, information, products, and services are provided "as is," without any kind of warranty.

Applicable Law

These terms of use are governed by and construed in accordance with the laws of the jurisdiction where ADV Voyages et Services is based, without giving effect to any principles of conflicts of law.

Modifications to the Terms and Services

  1. Right to Modify

ADV Voyages et Services reserves the right, at its sole discretion, to modify, change, add, or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the ADV Voyages et Services website following the posting of changes will mean that you accept and agree to the changes.

  1. Modification of Services

ADV Voyages et Services may at any time and without notice modify or discontinue, temporarily or permanently, all or part of the Services for maintenance, updating, improvement, or for other necessary reasons.

  1. Notification of Changes

Whenever possible, ADV Voyages et Services will endeavor to inform you of any significant changes made to the services or terms that could affect your access to or use of the website.

  1. Acceptance of Changes

Your continued use of the Services following the announcement of changes on our website or by direct communication via email or any other means confirms your acceptance of the revised terms.

  1. Limited Liability

ADV Voyages et Services cannot be held liable to you or any third party for any modification, suspension, or discontinuance of the service, or for any direct or indirect loss that may result.

  1. Comments and Suggestions

We welcome your comments and suggestions regarding changes to our services. If you have any questions or suggestions, please contact us at advvoyages@gmail.com.

Complaints and Dispute Resolution

  1. Complaints

If you have a complaint regarding a service we have provided, we invite you to contact the customer service of ADV Voyages et Services immediately. We strive to respond to all complaints within a reasonable timeframe and to find a satisfactory solution.

Complaint Procedure: To file a complaint, please provide us with the details of your concern, as well as any relevant documentation, by contacting us at advvoyages@gmail.com. Our team commits to reviewing each case fairly and objectively.

Response to Complaints: ADV Voyages et Services commits to responding to all complaints within 7 business days and to provide a resolution or update on the situation as soon as possible.​

 

2. Dispute Resolution

Mediation

In the event of a persistent disagreement, ADV Voyages et Services may propose mediation with a neutral mediator to attempt to amicably resolve the dispute.

Jurisdiction

If the dispute cannot be resolved through mediation, the parties agree that the exclusive jurisdiction for any litigation shall be the courts of the head office of ADV Voyages et Services, unless otherwise provided by applicable law.

Applicable Laws

All disputes will be governed and interpreted in accordance with the laws of the jurisdiction where ADV Voyages et Services is based, regardless of conflicts of law principles.

3. Limitation of Claims

Any claim against ADV Voyages et Services must be filed within one year following the date of the service that gave rise to the claim, otherwise, such a claim will be permanently barred.

4. Contact Information

For any questions or complaints, please contact us at:

ADV Voyages et Services is located at Riviera Faya Residence la Rosée de l'Hermon not far from the Supermarché Paradis des Prix Route Akouedo Village 08 BP 956 Abidjan 08 Côte d'Ivoire

Phone - (+225) 07799092

Email - advvoyages@gmail.com

We are committed to working with you to ensure a fair and swift resolution of any complaint or dispute.

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